On November 12, Disney launched its own online movie theater in the United States, Canada and the Netherlands, but the launch did not go smoothly. Users began to complain about the inability to log into their account and problems with streaming just a few hours after the company opened access.
Judging by the portal Downdetector, the number of error messages has risen sharply at about six to seven in the morning in New York time. It seems that the majority of subscribers live in the same time zone, on the eastern North American coast, and a sharp influx of viewers brought down the network.
Connection difficulties began to be experienced in all three countries where Disney + began to work. Some users could pay for their subscription or launch a trial period from their home PC, but the service did not work in applications.
Half the videos won't load. Servers are down. Got to love new platforms. 7 day free trial and it probably won't work right for 6 of those days. 🤦♂️— Thee Shiznit (@thee_shiznit) 12 November 2019
Half of the video does not start. Servers are lying. I love new platforms. Seven days of trial access and, most likely, all this will not work normally for six days.
Some of the viewers said that they could not watch only individual films or series – although the service itself worked and regularly showed most of the library.
Journalists noticed that the Disney leadership was waiting for such difficulties and before that claimed to be ready for launch.
Some netizens viewed Disney with understanding, saying that the situation was completely predictable.
I also do not envy their engineering team this morning.— Chris Ferdinandi ⚓️ (@ChrisFerdinandi) 12 November 2019
This is a HUGE launch of an immensely popular platform that launched on Day 1 with a huge amount of scale. That's a crazy task, and they're likely getting slammed today.
I have no idea what their development team is going through this morning. This is a huge launch of a very popular platform, which starts for a large number of people on the first day. Insanely difficult task, and they will surely get it today.
The company commented on the failures, saying that they were already trying to fix all the problems.
The number of Disney + users has exceeded our already high expectations. We are satisfied with such a great demand, and are already working to solve the problems that subscribers faced as quickly as possible.
Thank you for your patience.
from the official Disney statement
Before the official launch of Disney +, the service only worked for a while in test mode in the Netherlands – then the company said that everything goes smoothly. In other European countries, they plan to launch an online cinema in March 2020.